STEPHEN HEISER
CLOUD INFRASTRUCTURE & NETWORK ASSOCIATE | COMPTIA CERTIFIED
Denver, CO | (303) 927-9190 | [email protected] |
linkedin.com/in/stephen-heiser | github.com/Stapler1000
PROFILE
Cloud Infrastructure & Network Associate with 15+ years of experience managing mission-critical
infrastructure
and complex technical systems. Transitioning from a deep background in high-uptime environments and Method
of
Procedure (MOP) execution into Cloud Operations. Proven expertise in troubleshooting network connectivity,
securing cross-tenant communication in Azure, and administering Linux/Windows environments. Military-vetted
professional with a career-long commitment to technical documentation, strict compliance, and operational
excellence.
CERTIFICATIONS
- Cloud: AWS Certified Cloud Practitioner | Microsoft AZ-900 | CompTIA Cloud+
- Infrastructure: CompTIA Network+ | LPI Linux Essentials
- Security & Operations: CompTIA A+ | Security+ | Project+ | ITIL 4
TECHNICAL PROFICIENCIES
Windows & Linux administration, SQL (academic), Active Directory/Entra ID, VMware & VirtualBox, Azure & AWS
VM
deployment, Networking fundamentals (DNS, DHCP, TCP/IP), SSH, Firewall configuration, Bash & Python (basic)
TECHNICAL PROJECT EXPERIENCE
- Built and tested a hub-and-spoke Azure network lab using Azure Firewall and NSGs to practice network
segmentation and cross-tenant connectivity troubleshooting.
- Created and managed user accounts, group memberships, and permissions in Active Directory lab
environments.
- Diagnosed network connectivity issues using ping, traceroute, nslookup, and TCP/IP troubleshooting
methods.
- Simulated end-user support scenarios including password resets, account lockouts, and remote
connectivity
troubleshooting.
EDUCATION
Bachelor of Science in Cloud Network Engineering | Western Governors University, Salt Lake City, UT |
Expected Mar 2027
CAREER EXPERIENCE
Guarantee Electrical Company | Boulder, CO
Electrical Foreman
Mar 2014 - Dec 2025
- Executed complex infrastructure upgrades in regulated commercial environments using strict Method of
Procedures (MOPs); ensured zero unplanned downtime through rigorous change management and step-by-step
technical validation.
- Reduced rework by 20% by optimizing workflows through enhanced planning and cross-trade coordination.
- Supported infrastructure work on the University of Colorado Boulder campus, coordinating tasks in
active operational environments while minimizing disruption to end users and critical systems.
United States Marine Corps | Camp Pendleton, CA
Mobile Multichannel Equipment Operator (0622)
Sep 2007 - Jun 2011
- Operated and maintained secure satellite and line-of-sight communication networks in high-temp
environments;
translated complex signal requirements into reliable operational connectivity.
- Led a team to 100% operational readiness by directing, training, managing logistics, and preparing for
missions with zero incidents.
CONTINUOUS LEARNING & AFFILIATIONS
- OWASP
- TryHackMe
- KodeKloud
- HackerRank